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Elfindo is a personalized Christmas story in 24 chapters for a child or siblings aged 4–12. The standard package includes an ebook and audiobook. This is a digital product - we do not ship a printed book or disc.

Materials are generated and made available within a maximum of 1 hour after payment is confirmed, or after a free order is accepted. You receive all 24 chapters at once. We will send a link to your materials to the email address used for your order. If you still have no access after an hour, write to us through the contact form.

You receive all 24 chapters at once. You can enjoy one a day from December 1 to 24, or read and listen to several in a row. An audio chapter lasts about 8–12 minutes. It is best to start the adventure after your child has sent their letter to Santa.

Yes. In the order form, you enter the number of children, then fill in each child’s details and wishes. You also specify the rooms they live in. Check the children’s room assignments and details in the summary before placing your order.

The main characters are the little elf Elfindo and his friend Elfira. Children’s names, wishes and familiar everyday details appear in the story, but the children do not take part in its events. You enter the information from the letter to Santa in the form - there is no need to send a photo or scan.

Start in your cart. If you have a discount code, apply it before continuing. Then enter the order and personalization details, check the summary and accept the required declarations. Confirm a paid order with “Order with obligation to pay” or a PLN 0 order with “Place order”. Entering information or a code alone does not complete an order.

Check Spam, Promotions and other inbox tabs. Search for “Elfindo” and make sure you are checking the email account used for your order. The order confirmation and the later email with access to your materials are separate messages. If you still cannot find the confirmation, contact us with your email address, approximate purchase date and order number, if available.

Before placing the order, correct the address in the order details. If the order has already been placed, write through the contact form. Include the incorrect and correct addresses and your order number, if available. We may ask for information to verify that the order belongs to you.

Payments are processed by PayU. You will see the methods available for your transaction when you proceed to payment. If payment failed and no money was taken, use the return-to-cart button on the failed payment page, check your order and try again. If there is a connection problem, try again shortly. A PLN 0 order does not require payment.

You may return from the payment page before we receive confirmation from the payment provider. Check the transaction status with your bank and your email, including Spam. If money was taken but no confirmation arrives, contact us with your order number, date, amount and transaction ID. For a duplicate charge, include both transactions. Let us check the payment before trying to pay again.

Write through the contact form. Include your order number and describe the document you need or what needs clarification. We will check the order and reply to the address provided.

Have the children’s names, ages, genders, interests and wishes from their letters to Santa ready. The form also asks about your town, rooms and one person close to them. Only provide information needed for the story. Do not enter your full home address, passwords or sensitive data. Before confirming, check the spelling of names and that wishes are assigned to the right children.

You can check and correct your information before placing the order. If you notice a mistake afterwards, contact us as soon as possible. Once the story has been generated, we do not offer changes on request. This does not limit your right to complain if the personalization you receive does not match your order.

Write to us with your order number. Specify the chapter, passage or time in the recording, and explain the correct spelling or pronunciation. We will check it against the order details. You do not need to resubmit the entire personalization form.

We use details so that they fit naturally into the story; this does not mean every piece of information will be included. Wishes from the letter are part of the Christmas world, and the story is not a promise that specific gifts will be received. If something clearly covered by your order is missing, report the problem to us.

Once the materials are available, we will send a link to the email address used for your order. The access page lets you use the formats you ordered. If the email is missing, check Spam and search for “Elfindo”. If you still have no access after an hour, write to us through the contact form.

Online access lasts for 6 months from the day the materials are delivered, i.e. the day access is sent, not from the purchase date. During that time, download the ebook PDF and the MP3 files if your order includes the audiobook. Downloaded files stay on your device after online access ends. It is worth keeping a backup copy.

Elfindo works in a browser on a phone, tablet or computer, including iOS and Android. Once the story is available, you can download the formats you ordered: the ebook PDF and audiobook MP3 files. Downloading requires internet access; saved files can then be opened offline. If you only ordered the ebook, audio files are not included.

Check your internet connection, device volume and browser tab, and whether sound is going to Bluetooth headphones. Start playback manually and refresh the page. Try an up-to-date browser. For an MP3 file, make sure the download is complete; download it again if it was interrupted. If the issue continues, send us your device, browser and chapter number.

Check the Downloads folder or Files app on your device and make sure there is enough storage. If the file is incomplete, download it again over a stable connection and open it with a PDF reader. You can print the ebook for private family use. If it still does not work, tell us the error message and the device you are using.

Check the messages next to fields, including those for additional children or rooms, and fill in the required information. Use an up-to-date browser with JavaScript and the cookies needed for the site enabled. If the anti-spam check fails, try again shortly. Save your text before refreshing. If the problem continues, tell us which step you are on and the message shown.

Use the contact form. If possible, include your order number, a description of the problem, when it occurred and the resolution you would like. For a story error, specify the chapter or passage. You can submit a complaint without an order number - we will help find it. As a rule, we respond to consumer complaints within 14 days of receipt. See the terms and conditions for details.

You may withdraw from the contract without giving a reason within 30 days of the day the ordered materials are delivered (the day we send you access to them), and at any time before delivery. The easiest way is the “Withdrawal from contract” form in the page footer: enter your full name, the order number and the email address of the order, and you will get a confirmation by email. We refund the payment within 14 days using the same payment method as the purchase. The “Right of withdrawal” section of the terms and conditions explains the detailed rules, including those for delivered digital content and refunds. The right to complain is independent of withdrawal.

For data matters or earlier deletion of materials, write through the contact form. The Privacy Policy explains how personalization data is retained and your rights. You can unsubscribe from the newsletter through the link in an email or by contacting us. Unsubscribing does not stop order processing or messages related to your order.